Delivery Information
We aim to get your order shipped out on the same day if your purchase is completed before 10am, if not it will be the following day. During busy periods the delivery times may be longer.
Please note: The warehouse is only open Mon-Fri and is closed on bank holidays. Any orders received after 10am on a Friday will be shipped on a Monday. Any orders received on a weekend or a bank holiday will be shipped on the following working day.
These will be shipped with Royal Mail 1st class delivery or Parcelforce 24. You will receive your tracking number and the name of the couriers with your order dispatch confirmation, at the top right hand side of the page, so you can check online the progress of your parcel.
*Please note that the Royal Mail tracking will not show the full journey of your item. It will say 'An update will only be provided when we attempt to deliver your item' It will show when the item has been delivered or when they have attempted and the current whereabouts i.e. another delivery to be attempted or if you need to collect from your local post office depot.*
Please note that deliveries outside the mainland UK or in harder to reach areas such as the Scottish Highlands, Northern Ireland and Channel Islands can take anything up to 5 days depending on where you are. Sometimes possibly longer.
If you are not around, our carrier will leave a calling card if possible and attempt delivery the next day. Arrangements can possibly be made under special circumstances in regards to you being out, however in giving authorisation to the courier to leave a parcel it is the same as signing for receipt of the goods in good condition, we will be unable to compensate or arrange an exchange of goods for any items damaged in transit should authorisation be given to leave the goods. Please call us for more information.
There are chances of some delays. This can also depend on your location and other external factors such as bad weather, bank holidays and high demand periods like Christmas. For this reason, we would always recommend allowing 3-5 days for your item to arrive before contacting us but if you have not received your item within this time frame please get in touch with us.
If you have not received your order within a reasonable amount of time we would advise that you check with your local postal service to see if any attempt have been made to deliver to your property if the order is small enough to be posted. For larger items please use the tracking number provided in your purchase history and contact the relevant courier for more information. If you have any further issues, please contact us.
For unwanted items there will be a charge for our couriers to collect the item from you. This will depend on the size of the item and your location. Please note that you are more than welcome to bring the item back to us to avoid this.
For items returned to us by the shipping companies, a charge will be incurred and deducted from your refund amount to cover this.
Please note that Disc Golf Distribution LTD bears no responsibility for any duties or taxes applied to goods shipped outside of the UK.
For Items containing batteries / powerbanks, we are unable to ship outside of the UK due to shipping restrictions.
Please note: Shipping costs calculated at checkout for locations outside of the UK are for standard orders up to 5kg.
Customers placing orders exceeding this weight will be contacted via email to discuss shipping options with them.
Shipping times outside of the UK will vary and can be anything from 5 - 10+ days, but will be trackable with the details sent via email
